Meet the Hattiesburg Clinic EpicCare Cadence Team
Behind every successfully scheduled appointment, the Hattiesburg Clinic EpicCare Cadence team is working diligently behind the scenes to support scheduling for the physicians, providers and patients to help improve patient access, efficiency and overall experience across the clinic.
Their responsibilities include creating and maintaining visit types, building provider schedule templates and coordinating front-desk workflows alongside the Epic Registration and Iris teams. By utilizing Epic’s scheduling tools and decision-support features, the department helps reduce scheduling errors and improve appointment access across the organization.
Additionally, the EpicCare Cadence department provides day-to-day scheduling guidance for departments throughout the clinic. Team members regularly conduct department site visits to answer questions, review workflows and assist staff with scheduling challenges. They also collaborate with other teams to complete setup for new providers and departments, ensuring schedules and workflows are configured correctly from the start.
“Our goal is to use Epic to make scheduling easier and more efficient for everyone. The best way we can do that is to work with each department to understand workflows and challenges,” Marcia Mordica, director of scheduling applications, said.
Training and support are a major focus for the department. Trainers work closely with new receptionists by providing hands-on education, follow-up training and additional site visits as needed. The department also supports self-check-in kiosks at several clinic locations and manages text message appointment confirmations to help streamline the patient experience.
One of the department’s most impactful accomplishments has been the implementation and ongoing maintenance of Fast Pass scheduling. Designed to improve patient access to care, Fast Pass helps fill open appointments more efficiently. Last year alone, approximately 30,000 appointments were filled through Fast Pass, allowing patients to be seen an average of 19 days sooner. This represented a 17% increase from the previous year and reflects the department’s continued commitment to improving access to care.
Although scheduling may appear simple on the surface, the EpicCare Cadence team emphasizes there is significant work happening behind the scenes to make the process seamless. From designing workflows and testing software to implementing scheduling rules and creating helpful Epic reminders, the department continuously works to support front-desk staff and improve accuracy, especially for new employees learning the system.
The EpicCare Cadence department consists of six employees, including three analysts, two trainers and one director. A team member is always on call 24 hours a day, seven days a week to assist with urgent scheduling needs and ensure operations continue smoothly.
The EpicCare Cadence department’s dedication, innovation and behind-the-scenes support continue to make a meaningful impact across the clinic. Thank you for your commitment to improving access, efficiency and the patient experience every day.
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About Hattiesburg Clinic WOW! Committee:
The WOW! Committee is a team of Hattiesburg Clinic employees who meet on a monthly basis to discuss employee engagement initiatives and review nominations submitted by employees who are eager to recognize their coworkers. Nominations are submitted for coworkers who exhibit the clinic values – respect, integrity, commitment to each patient, compassion, fairness and vision. If you would like to recognize a fellow employee, click here to enter a WOW! Nomination.
About Hattiesburg Clinic:
Hattiesburg Clinic is Mississippi’s largest privately-owned, multispecialty clinic. Founded in 1963, Hattiesburg Clinic has expanded to include over 450 physicians and providers, along with 2,500 employees, serving patients across more than 17 counties in Mississippi. Hattiesburg Clinic is committed to being the health care provider of choice in the communities we serve.