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South Mississippi's Largest Multi-Specialty Clinic

Hattiesburg Clinic

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Iris – Frequently Asked Questions (FAQs)

Iris is a secure online connection to your health care providers and online medical records at Hattiesburg Clinic. Below are common questions we receive in regards to Iris. If you have additional questions that are not answered via the list below, please send an email to iris.him@hattiesburgclinic.com or you can call 601-579-5432 to speak with an Iris representative. 

What is Iris?

Iris is your secure online connection to your Hattiesburg Clinic health care providers and portions of your medical record. With Iris, you can:

  • Request medical appointments.
  • View your health summary from the Iris electronic health record.
  • View test results*.
  • Renew a prescription*.
  • Communicate electronically and securely with your provider’s office.
  • Pay on your Hattiesburg Clinic account.
  • View electronic medical record accounts from health organizations nationwide – using MyChartCentral.
  • Access Lucy, a secure, permanent home to organize all your medical information. You can request a copy of your medical record any time and store it in Lucy.

*Certain restrictions apply.Files can be viewed from health care organizations that use the Epic® EMR.

Who can use Iris?

Patients of Hattiesburg Clinic and the following Forrest Health facilities: Forrest General Hospital, Pine Grove Behavioral Health and Addiction Services and The Orthopedic Institute.

Is there a fee to use Iris?

Iris is a free service offered to our patients.

How do I sign up?

There are a couple of ways to sign up for an Iris account.

1. During an office visit with any Hattiesburg Clinic provider, an Iris activation code can be generated for you to login and create a user ID and password.

2. Visit iris.hattiesburgclinic.com and click “New User? Sign Up Now,” to request an activation code.

Who do I contact if I have further questions?

For questions related to your Iris account, call the Iris Helpdesk at 601-579-5432.

When can I see my test results in Iris?

Your test results are released to your Iris account after your provider has reviewed them. This is generally within 1-12 days.

Why are certain test results not shared electronically in Iris?

Your provider is able to determine the types of test results that are accessible through Iris. Results from imaging studies and tests of a sensitive nature are not released to Iris.

If some of my health information is incorrect in Iris, what should I do?

Your Iris information comes directly from your electronic medical record at your provider’s office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my nurse or doctor, when can I expect a reply?

You will generally receive an answer within two business days. Please note that Iris should not be used for urgent situations. If you have an emergency, please call 911 or go to the nearest hospital.

Can I communicate with my provider through Iris?

You can communicate with participating providers by clicking “get medical advice” in the menu and choosing your participating provider. Iris is not an e-mail system, and we do not recommend sending any confidential information through your standard e-mail. When you activate your Iris account, you will be given the option to provide your email address to receive notifications when new information is available in your Iris account. Any confidential -information transmitted from your health care team will be located in secure messages that you will see only after you have logged into your secure Iris account.

Can I view my medical records from another health care organization?

Yes! MyChartCentral is a hub from which you can access your Iris account, as well as electronic medical record accounts from health organizations nationwide*, using a single username and password. MyChartCentral also provides you access to Lucy, a personal health record that gives you a secured, permanent home to organize all your medical information. You can request an updated copy of your medical record any time and store it in Lucy.
*Files can be viewed from health care organizations that use the Epic® EMR and MyChart Central.
Sign up for MyChartCentral
1. Log in to your Iris account.
2. Under “My Linked Records” in the menu on the left, click “Learn More.”
3. Follow the instructions on the screen.
4. Check your e-mail for an activation message and follow the activation link.

After you’ve activated your account, you can access MyChartCentral by visiting www.mychartcentral.com or www.hattiesburgclinic.com/iris.

Can I view another family member's health record in Iris?

Yes, you can. This is called proxy access and allows a parent or guardian to log into their personal Iris account, and then connect to information regarding their family member. To gain proxy access, contact your provider’s office for instructions. Proxy requests must be made in person at your participating provider’s office.

Can I ask questions regarding a family member from my Iris account?

Once you have received proxy access for your family member, you can communicate with your family member’s provider on their behalf. To gain proxy access, contact your provider’s office for instructions. Proxy requests must be made in person at your participating provider’s office.

Can my spouse and I share one Iris account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish his/her own Iris account.

I forgot my password. What should I do?

Call 601-579-5432 to request a new, secure password. You may also click the “Forgot Password” link on the sign in page to reset your password online.

Where can I update personal information (E.G. home address, email or change my password)

Log into Iris and from the left menu, go to the preferences section and select the appropriate option.

Can you send me a new activation code?

Contact us at either 601-579-5432 or iris.him@hattiesburgclinic.com. After we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from emailing a new activation code to you.

How is Iris secure?

We take great care to keep your health information private and secure. Access to information is controlled through secure activation codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Iris uses the latest encryption technology with no caching to automatically encrypt your session with Iris. Unlike conventional email, all Iris messaging is done while you are securely logged on to our website.

What is your privacy policy?

Iris is owned and operated by Hattiesburg Clinic/Forrest Health, through Epic®, and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by Iris.

I was logged off of Iris, what happened?

If your keyboard remains idle for 15 minutes or more, you will be automatically logged out of Iris. We recommend that you log out of your Iris session if you need to leave your computer for even a short period of time.

What do I need to use Iris?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Chrome or Firefox). You can also access Iris through the “MyChart” app available to iPhone and Android devices.

Do I need any special computer equipment or software to use Iris?

You only need computer access and an Internet connection or a smartphone with a data plan.

My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at either iris.him@hattiesburgclinic.com or irishelp@forrestgeneral.com. Or, you can call 601-579-5432.

Is my activation code my user ID?

No, your activation code is not your Iris ID or password. You will use this code only once to log into Iris for the first time. When register for Iris, you will then be asked to create your own unique Iris ID and password.

Who do I contact if I have further questions?

You can send an email to iris.him@hattiesburgclinic.com or you can call 601-579-5432 to speak with an Iris representative.

What if my provider's name isn't on the drop-down menu to get medical advice?

The drop-down menu of providers include only those who have chosen to participate in this feature of Iris and are Hattiesburg Clinic/Forrest Health providers you have visited within the past 12 months. Other physicians who are on the medical staff at participating Forrest Health providers will not appear in the drop-down menu in Iris.
However, using MyChartCentral, you can access your medical records and providers from health care organizations nationwide.

Sign up for MyChartCentral
1. Log in to your Iris account.
2. Under “My Linked Records” in the menu on the left, click “Learn More.”
3. Follow the instructions on the screen.
4. Check your e-mail for an activation message and follow the activation link.

After you’ve activated your account, you can access MyChartCentral by visiting www.mychartcentral.com or www.hattiesburgclinic.com/iris.