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South Mississippi's Largest Multi-Specialty Clinic

Hattiesburg Clinic

Iris – Your Online Patient Portal

Iris, Hattiesburg Clinic’s patient portal, is a secure online connection to your health care providers and medical records.

There are many benefits to having an Iris account, including the ability to:

  • Access your online medical record.
  • Manage your appointments.
  • Review test results.
  • Renew prescriptions…and much more!

Iris makes managing your health easy and organized. From the Iris homepage, you have access to a variety of features at your fingertips. These features can be found under the tabs at the top of the page. Each tab lists options that are relevant to that particular topic (i.e., Health, Visits, Billing, etc.)

There’s also a menu of commonly used features to the right of your homepage. These are called “Quick Links.”

When it comes to staying on top of your health, let Iris work for you!

NAVIGATING IRIS

The Health tab in Iris gives you quick access to a wide selection of options to help you stay informed regarding your health, from viewing different aspects of your medical record to utilizing helpful medical tools.

From the Health tab you can:

  • View test results.
  • Look at your overall health with a comprehensive summary.
  • Review current medications and request or remove medications.
  • Start end-of-life planning.
  • Share your health record.
  • Use Share Everywhere to share your medical information with any provider who’s taking care of you; good for when you travel and need medical care.

Iris provides you a variety of options when it comes to scheduling appointments and managing your visits.

For existing patients:

  • Directly schedule an appointment with a provider you’ve seen before.
  • Request an appointment for important screenings (i.e., mammogram).
  • Schedule a video visit from the convenience of your home or work.

For new patients:

  • Open scheduling – Establish care with providers you haven’t seen before; does not require an Iris account; available with select providers.

 Express appointments:

  • Use Immediate Care Express to schedule a visit in advance and skip the wait.
  • Video visits can also be scheduled for select needs (see the “Telehealth Video Visits” tab below for more information).

 After your appointment is scheduled:

  • E-check-in by completing a health questionnaire to save time at your appointment.
  • View upcoming visits.
  • Fast Pass – Request to be added to a waiting list for appointments that come available sooner than your initial appointment; available with select providers.

Hattiesburg Clinic offers telehealth video visits so you can electronically visit with certain providers through your Iris account.

Telehealth, also known as telemedicine, is the use of video and voice technology to deliver health care services at a distance. With Hattiesburg Clinic’s live telehealth video service, you have the ability to schedule time with a provider through a two-way video conference while never leaving your office or home. All you need is a device with a camera, such as a smart phone, tablet or computer. You must also have an active Iris account.

How to Use Telehealth:

Telehealth appointments must be set up through the Iris application. Please follow these steps:

  • Step 1 – Log in to Iris through the website or the MyChart® mobile application. (The mobile app can be downloaded from the Apple or Android Store.)
  • Step 2 – From the main page, select “Visits,” “Schedule an Appointment,” then “Telemedicine.”
  • Step 3 – Upon scheduling your appointment, please allow 5-10 minutes to complete a brief questionnaire and to review your history. (After the last step, you will be ready for your video visit with the provider.)

Any emergency visit or visit that would include the prescribing of pain medication is not available through a telehealth video visit.  

Note: Appointment times may vary and are subject to availability.

Communication with your health care providers is as easy and timely as ever with Iris.

From your Iris portal you can:

  • Message your provider or care team.
  • Request to have a prescription refilled.

You can manage your billing with ease and review your insurance coverage on file.

  • View your Account Summary for balance details and previous payments.
  • Sign up for paperless billing.

SET UP YOUR ACCOUNT

SIGN UP ONLINE:

  • Visit iris.hattiesburgclinic.com.
  • Click the “New User? Sign Up Now” on the login page.
  • Then, on the right-hand side, click “No Activation Code. Sign Up Online.”
  • Fill in your demographic information and then you will be able to create a username and password and get logged into your account.
  • Note: You can also sign up for Iris with a link sent to you via email by a Hattiesburg Clinic staff member at your provider’s office, when requested.

SIGN UP ON YOUR SMARTPHONE:

  • Download the MyChart® app from the Apple or Android Store.
  • Open the app. On the bottom of the screen, click “Don’t have an account? Sign Up Now.”
  • Scroll down and choose “No Activation Code? Sign Up Online.”
  • Fill in demographic information and then create a username and password.

Demographic information must match what we have on file or you will get a notice stating that you will receive a letter in the mail with an activation code.

For assistance, please call the Iris Help Desk at (601) 579-5432.

DOWNLOADING THE IRIS SMARTPHONE APP

Iris is available on iPhone and Android devices through the MyChart® app. The MyChart® mobile application is currently available on the Apple® App Store and on Google Play for Android phones.

Download the app in 3 easy steps:

  1. Click one of the links below to download the “MyChart” app on your smartphone.

DOWNLOAD THE IPHONE APP

DOWNLOAD THE ANDROID APP

  1. Search for “Iris.”
  2. Enter your username and password to log in.

CAREGIVER & PROXY ACCESS

Iris makes managing your family’s health easy. Caregivers can link to a family member’s account, making the management of multiple accounts possible with one login. This is a beneficial feature for:

  • Parents/legal guardians of minors.
  • Legal guardians/caregivers with Durable Power of Attorney for Healthcare of dependent adults.
    • Adults who manage another adult’s health care, such as a spouse or elderly parent.

Proxy can only be granted to you with permission of the other individual. Consent must be submitted via a proxy form. Both parties must be present to complete the form so that a Hattiesburg Clinic staff member can serve as a witness.

If you have a child under the age of 14, consent from the child is not required for you to receive proxy access. If you have been granted Durable Power of Attorney for Healthcare of dependent adults, present that documentation at the time you request proxy access if it is not already on file.

Click below to download the appropriate form to complete at your providers’ office.

Proxy Form for Children

Proxy Form for Adults

You can manage your billing with ease and review your insurance coverage on file.

  • View your Account Summary for balance details and previous payments.
  • Sign up for paperless billing.

Frequently Asked Questions (FAQ)

For a list of frequently asked questions, click here.