Employee of the Quarter’s Small Interaction Makes Big Impact for Patient: ‘She Helped Save Me’
Devon Degenhart has been selected as Hattiesburg Clinic’s Employee of the Second Quarter based on her brief, but impactful interaction with a patient in need.
Degenhart is a receptionist and patient account representative with Psychiatry – Lincoln Center. She has been an employee of Hattiesburg Clinic since 2017 and began working full-time at Psychiatry – Lincoln Center this year.
Degenhart was selected from nearly 70 nominations of clinic employees across various departments. She was chosen based on a testimonial from a patient, who had a question about setting up an appointment. Instead of Degenhart simply concluding the call after answering her question, the woman said something surprising happened.
“She talked to me with kindness. She listened to me. That’s something that rarely happens anymore. I was heard,” the woman wrote.
Degenhart’s manager, Michelle McIlwain, said she felt her employee’s actions “warranted recognition” by the clinic because she demonstrated the clinic’s mission.
“She showed extreme kindness and concern for the patient,” said McIlwain. “Devon showed compassion and empathy, exhibiting Hattiesburg Clinic’s mission of excellence and service to our patients.”
Her former manager, Micca Simmons, said Degenhart has always been great with the patients and takes her job seriously.
“She was always willing to help anyone in need…She would help patients and take the extra time to take care of them. It’s not always just about getting a paycheck,” said Simmons.
The patient concluded her message to the clinic by noting how this small interaction with Degenhart made a big impact in her life.
“People don’t ever know what someone is going through. She didn’t know my battle, but that lady cared about me. I could hear in her voice that she was being genuine…I will never forget her talking to me. She helped save me.”
The Employee of the Quarter is selected from nominations by an employee’s peers, managers and patients and then selected by a committee of people from all levels of the clinic.