Hattiesburg Clinic P.A.’s Chief Operating Officer
Hattiesburg Clinic, PA, is currently seeking the position of Chief Operating Officer. Interested individuals can find the job description and qualifications below.
FULL JOB DESCRIPTION:
Position Title: Chief Operating Officer
Reports to: Chief Executive Officer
Reporting to this position: All Medical Specialty/Departmental Directors; Assistant Administrators and all site articulated mid-level Managers
The Chief Operating Officer serves as chief of all clinical operations of Hattiesburg Clinic, P.A. and, in partnership with the Chief Executive Officer, is responsible for the strategic success of South Mississippi’s largest multi-specialty group practice. Cooperatively, the Chief Operating Officer, pursuant to the direction of its’ Chief Executive Officer (CEO) assures the propagation of Hattiesburg Clinic’s mission statement which is to provide on an un-deterred basis quality health care in an efficient and cost-effective manner, with excellence and service to the patient. The Chief Operating Officer ensures value-based accountability of Hattiesburg Clinic, P.A. to its diverse constituent patient population, with empathetic concern and compassion. The exemplary care of our patients along life’s continuum, allows our leadership to advance Hattiesburg Clinic’s goal to be the health care provider of choice in South Mississippi and beyond.
The Chief Operating Officer (COO) is responsible for the operations, patient experience, clinical quality and overall functioning of the multispecialty, multi-location, facilities, and practices. In coordination with the CEO and Clinic Executive team, participates in developing strategies for successful operations and growth, creates operational plans, budgets and tactics for practices and services. Provides the leadership, management and vision necessary to ensure that the organization has proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the practices and to ensure financial strength, operating efficiency and provide services to the community. Develops and fosters collegial relationships with physicians, advance practice providers, and staff and ensures regulatory compliance.
All executable action of the Clinic’s Chief Operating Officer shall be contextualized within and shall ‘ex opere operantis’ promote the Clinic’s values of integrity, fairness, vision, commitment to each patient, compassion and respect.
1. Legal Compliance
- Assures, with the CEO, the filing of all legal and regulatory documents and monitors compliance with all state and federal law and associated regulations thereto impacting and/or influencing, health care operations, the practice of medicine, financial operations and the general conduct of the Clinic’s business.
2. Mission, Policy and Planning
- Facilitates and assists the CEO’s perpetuation of Hattiesburg Clinic’s values, mission, vision, along with the establishment of the Clinic’s value-based short and long-term goals.
- Facilitates and assists the CEO’s maintenance of Hattiesburg Clinic’s primacy within the community and the region, while monitoring its effectiveness, and its results.
- Keeps the CEO fully informed on the viability and integrity of Hattiesburg Clinic and on all external and internal factors influencing it.
- Identifies operational problems and opportunities and addresses them; brings those which are appropriate to the CEO and/or the Clinic’s committees; and, facilitates discussion and deliberation.
- Informs the CEO and the Clinic’s committees about operational trends, issues, problems and activities in order to facilitate policy-making. Recommends both internal and public policy positions.
- Keeps informed of industry development and trends in healthcare; the practice of medicine; Health and Human services, national, state and regional financial landscapes and financial forecasts; technological and medical advancements; state, regional and federal political climates; insurance and self-insurance trends; philanthropy and evolving business stratagems.
3. Management and Administration
- Provides general oversight of all Hattiesburg Clinic operational activities, manages the day-to-day clinical operations, and assures a smoothly functioning, efficient organization.
- Assures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation.
- Assures and facilitates the coordination of all Clinic service lines, ever vigilant in orchestrating the integral interdependence of all major clinical departments, i.e., Primary Care; Internal Medicine; and Surgery.
- Assures a work environment that recruits, retains and supports both quality staff and physicians. Assures a logistical and efficacious process for selecting, development, motivating, and evaluating both staff and physicians.
- Recommends staffing and financing to the CEO. In accordance with CEO and Board direction, recruits personnel, negotiates professional contracts, and assures that appropriate salary structures are developed and maintained.
- Specifies accountabilities for both administrative and management operational personnel and evaluates performance regularly.
- Cooperatively, with the CEO assumes responsibility for all senior leadership planning, as well as directing and monitoring the overall performance of all Hattiesburg Clinic operations.
- Cooperatively, with the CEO is accountable for operational, financial and business development activities of Hattiesburg Clinic.
- Development activities shall include physician recruitment, facility planning, and new lines of business as approved by the Board of Directors.
- The Chief Operating Officer shall assure that all business stratagems are consistent with both the “quadruple aim” of value-based care and the construct of population health management. At no time should these business stratagems differ and/or vary from both the “mission statement” of the Clinic or its’ articulated “values”.
- The Chief Operating Officer shall act in all matters under the supervision of Hattiesburg Clinic’s CEO and Board of Directors and, at all times material hereto, in conformity with the Board’s directions. The COO shall be a non-voting member and mandated attendee of all meetings of the Board of Directors.
- The COO shall serve as an ex-officio member of all Clinic committees including: Finance, Quality, Benefit Plan, Compensation, Corporate Compliance, Marketing, Credentialing, EMR Physician Steering, Governance, Healthcare Policy, Information Systems, Liability Insurance Company, Safety/Infection Control, and all committees directing and/or influencing Value-Based Programs, both governmental and commercial.
- Works with the CEO and its Board President to enable the Board to fulfill its governance functions and facilitates the optimum performance by the Board, its committees and individual Board members.
- With the CEO and the Board President, focuses Board attention on long-range strategic operational issues.
- Works with the CEO, the Chief Executive Team, Board officers and committee chairs to mine intellectual property and to stimulate the involvement of each Board member, along the lines of excellence.
- Promotes programs and services that are patient centric and delivered in a value- based and market competitive manner, simultaneously employing economy while maintaining the highest level of quality care.
- Works with the CEO, the Chief Financial Officer (CFO) and the Board to ensure financing and allocation of resources necessary to support short and long-term operational goals.
- Works with the CEO, CFO and the Board to assure Financing and Accounting integrity essential to the continuing growth and financial stability of the Clinic, as business enterprise.
6. Community Relations
- Helps to facilitate the integration of Hattiesburg Clinic into the fabric of the community by using effective marketing and communications activities.
- Acts as an advocate, within the public and private sectors, for issues relevant to and/or impacting Hattiesburg Clinic, its patients, delivery of services, and its constituencies, within its healthcare market.
- Listens to patients, members of the local healthcare industry and the local community in order to improve delivery of care, patient services and generate community involvement and allegiances. Assures community awareness of Hattiesburg Clinic’s response to community needs.
- Is constantly vigilant as a public representative of Hattiesburg Clinic, assuring proper representation of Hattiesburg Clinic to the local healthcare community and the public at-large.
- Initiates, develops, and maintains cooperative relationships with key constituencies, including all healthcare partners, inclusive of but not limited to Forrest County General Hospital; Merit Wesley Hospital; and the University of Mississippi Medical Center.
- Works with legislators, regulatory agencies, lobbyists, and representatives of the healthcare industry such as the AMA, AMGA, MGMA and others to promote legislative and regulatory policies that encourage population health management; the delivery of value –based care; the continuing vitality of the healthcare industry and promoting patient-centric resolutions of all such issues impacting Hattiesburg Clinic’s varied and diverse patient constituencies.
See relevant Board policies.
PHYSICAL DEMANDS/WORKING CONDITIONS:
This is a high-stress position based on full responsibility for the varied operations of Hattiesburg Clinic as the largest multi-specialty group practice within Southern Mississippi. Handles detailed, complex concepts and problems, balances multiple tasks simultaneously, and makes rapid decisions regarding administrative and operational issues.
Plans and implements programs. Establishes strong and appropriate relationships with the CEO, the Chief Executive Team and the Board, committees, physicians, advance practice providers, staff, business associates and above all patients. Develops smooth and constructive relationships with executive colleagues, outside agencies, healthcare facilities, organizations and individuals.
Plans and meets deadlines. Maintains a flexible work schedule to meet the demands of executive management. Hours may be long and irregular.
Conveys a professional and positive image and attitude regarding Hattiesburg Clinic P.A., at all times and particularly when maintaining visibility within the healthcare industry itself; the medico/legal field and all physician affiliated sectors and professional associations. Demonstrates a personal commitment to continued professional growth and development.
A Bachelor’s Degree is required. Master’s Degree (its’ equivalent or higher) preferred; CPA and/or MD and/or JD and healthcare industry credentials e.g. FACMPE preferred; with a minimum of ten (10) years of experience in a senior healthcare management position. As Chief Operating Officer, this individual demonstrates critical competencies in four broad categories: commitment to results, business savvy, leading change, and motivating.
Commitment to results: The Chief Operating Officer is a systems thinker who is patient focused and goal driven. This individual identifies relevant information and helps transform this information into individual and organizational knowledge and learning. The COO is action oriented and innovative. S/he translates broad goals into achievable steps. S/he anticipates and solves problems and takes advantage of opportunities, is a self-starter and team player.
Business savvy: As Hattiesburg Clinic’s operational leader, this position requires an individual with knowledge of and experience in both healthcare management and healthcare administration. The position requires demonstrated experience in integrating and coordinating diverse areas of healthcare management and the complexities of medical care delivery systems.
Knowledge in the following areas is required: personnel evaluation and contemporary approaches to managerial developments in Human Resources; oral and written communications; planning and corporate governance; industry development and trends in healthcare; the practice of medicine; sophisticated clinical operations and complex healthcare delivery systems; Health and Human Services, national, state and regional financial landscapes and financial forecasts; technological and medical advancements; state regional and federal political climates; insurance and self-insurance trends; corporate visibility/marketing: philanthropy and evolving business stratagems.
- The COO must be facile with and comfortable in messaging formal, persuasive presentations to groups and to deal effectively with people from all segments of the local community and region.
- The COO must be comfortable with diversity and respectful of a wide range of faiths, beliefs and experiences.
Leading change: The COO possesses the skills and implements the functions of a leader. S/he shares Hattiesburg Clinic’s values, mission statement and vision. S/he consistently displays integrity, models behavior, develops people, and builds teams. This individual deals effectively with demanding situations and designs and implements interventions.
Motivating: The COO manages continuity of operations, change and transition. This individual knows how to influence and enable others. S/he addresses the impact of attitude and action on Hattiesburg Clinic, its physician staff; non-physician staff and its varied patient populations.
All applicants should include the following for consideration:
- Cover letter;
- Curriculum vitae (CV);
All inquiries and/or applications should be submitted through the following email address: email@example.com