MyChart

ATTENTION IRIS USERS,

Online security is very important to Hattiesburg Clinic and ForrestHealth®. To ensure that your personal information is protected, we have always published Iris as an HTTPS encrypted website. An HTTPS encrypted site is used to provide benefits like confidentiality and integrity of information.

There are many components that make your online Iris session safe and secure. Most of them you wouldn’t even normally think about. One such component is Transport Layer Security (TLS).  TLS is the protocol that guarantees the privacy of your data. As the TLS protocol evolves, new versions are released and older versions are discontinued. Effective February 29, 2016, we discontinued the use of  Transport Layer Security (TLS) v1.0 and only use the newer TLS v1.1 or v1.2.

Because of this, some patients will have to make adjustments to their computers.  Please review the affected systems below for instructions on how to be certain you can continue to access Iris.

Who will be affected and what must I do?

  Within Internet Explorer
1. Click the "Tools" menu
2. Select "Internet Options"
3. Select the "Advanced" tab
4. Scroll down to the "Security" section
5. Ensure "TLS 1.1" and "TLS 1.2" checkboxes are checked
6. Click HERE for an example of the Advanced Security section

Android phones using MyChart Mobile: If the operating system on your Android phone is older than version 4.1, the newer security protocols are not supported.  Your only option is to upgrade the operating system to a newer version or replace the phone. Contact your device manufacturer or cellular provider for instructions on how to upgrade your Android operating system.

If you have updated your Android mobile operating system and still can not access Iris, try downloading the Chrome browser from the Google Play site by clicking the following link:

Google Chrome

Note: Using the Chrome browser will allow access using the Iris web site (https://iris.hattiesburgclinic.com/iris/). This will not allow the MyChart mobile application to work if it did not work after updating the operating system.

Apple Computers which use Safari browser versions older than 7.0: You can check your Safari version by clicking the "Safari" menu and selecting "About Safari". You should upgrade your Safari browser to version 7.0 or newer. If you are unable to update your Safari browser, you may need to upgrade your operating system to OS X 10.9 or newer. To upgrade your Mac OS X operating system, go to http://www.apple.com/osx/how-to-upgrade/ and follow the directions. Alternatively, you may be able to install the Google Chrome or Mozilla Firefox browser for compliance.

Apple iOS: Apple mobile devices (iPhones/iPads) running Apple's iOS are not affected by this change. No action is needed.

Frequently Asked Questions